privacy policy
privacy policy
Privacy Policy
Effective 22 July 2025
Kutwelo Ltd, trading as Kutwelo – Luxury Africa Travel ("we", "us", or "our"), is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Information We Collect
We collect personal information directly from you when you:
• Enquire about or book travel with us
• Subscribe to our newsletter or updates
• Submit a form or survey
• Contact us by email, phone, or through our website
• Engage with us via social media
The information we collect may include:
• Full name, contact details (email, phone, address)
• Passport and travel documentation
• Emergency contact information
• Travel preferences and interests
• Medical conditions or dietary needs (where relevant)
• Travel insurance provider and policy details
• Payment and billing information
• Feedback, reviews or testimonials
Purpose of Collection
Kutwelo – Luxury Africa Travel collects personal information for the following purposes:
• To arrange and manage your travel bookings and itinerary
• To communicate with you before, during and after your journey
• To ensure your safety and provide appropriate support throughout your trip
• To comply with legal, border, and safety requirements
• To improve and personalise our services and guest experience
• To send you updates, offers or content (only with your consent)
Disclosure to Third Parties
We may disclose your personal information to:
• Third-party service providers (e.g. lodges, airlines, guides, transfer companies, activity providers)
• Emergency medical or evacuation providers (e.g. Global Rescue)
• Insurance companies or their agents
• Government agencies and border authorities where required by law
• Our IT, legal, and operational service providers (as needed for business administration)
Many of these providers are located overseas, often in Africa or other regions where you will be travelling. While we take reasonable steps to ensure your information is handled securely, you acknowledge that:
• Overseas providers may not be subject to the same privacy laws as New Zealand;
• Where information is shared with service providers who deal directly with you, your rights will be governed by their own privacy policies and practices.
Data Security
Kutwelo – Luxury Africa Travel takes appropriate technical and organisational measures to safeguard your personal data. This includes:
• Limiting internal access to personal information
• Using secure systems and encryption where appropriate
• Requiring data protection compliance from our service providers
While we do our best to protect your data, you acknowledge that no system can be guaranteed completely secure and that you share your information with us at your own risk.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact:
Email: info@kutwelo.com
We may ask for proof of identity before releasing or amending information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal obligations. When it is no longer required, we securely delete or anonymise your information.
Website Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. We may also use tools like Google Analytics to better understand visitor behaviour.
You can adjust your browser settings to manage or block cookies at any time. Disabling cookies may impact some website functionality.
Marketing Communications
We will only send you marketing emails (such as travel inspiration or special offers) if you have given your consent to receive them. You can unsubscribe at any time using the link in the footer of our emails.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our business practices, or technology. The most current version will always be available on our website. We encourage you to review it periodically.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at: info@kutwelo.com